Teladoc Health

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

This is your chance to sell for the leading innovator in consumer digital health solutions. If you’re a seasoned sales professional with vision and passion for the healthcare industry, you can’t afford to overlook this unique opportunity – an exciting, gratifying position offering amazing growth and income potential.

In your RSD role, Client Sales you will generate your income by nurturing and farming Large-Market clients. Through the Teladoc Health platform you’ll help our prospects and clients reduce costs and improve outcomes for members. You’ll present Teladoc Health’s comprehensive solutions to HR/Benefits decision-makers within corporations having between 2,500- 8,000 employees. You will be assigned a geographic territory, to be determined during the interview process.

Given the ground-breaking nature of Teladoc Health’s platform, you will be enabling your clients to achieve new heights of excellence in personalized health solutions. You’ll play an educational role, introducing your clients to a compelling new approach to clinical care, which will help them reduce costs and improve the health of their employees/members. What a rewarding job!

If you’re our ideal candidate, your inherent enthusiasm for personal interaction enables you to develop lasting relationships with clients at all levels of the organization. You generate the trust, confidence, and excitement essential for a great customer experience, while establishing credibility for our company, solutions and brand. Your drive and energy propel the company toward far-reaching objectives and dynamic growth.

Join us as we make healthcare history, measurably impacting people’s lives in new and positive ways.

Grow Teladoc Health’s existing relationship with enterprise clients

Build strategic relationships within your account list, across a matrix of roles and areas of expertise, including executive-level personnel

Expand Teladoc Health’s footprint, driving revenue growth, product expansion and market development

Increase Teladoc Health market share by prospecting and identifying new opportunities within your account list

Develop pitch decks and/or quarterly reports that enable you to use data to construct a powerful story that defines Teladoc Health’s value proposition, for presentation to executive-level clients 

Develop an operating calendar, detailed account plan/forecast and account planning/mapping process 

Work closely with internal partners – including product, clinical, data science, implementation, reporting, legal and finance personnel – to deliver on Teladoc Health’s side of the strategic roadmap

Maximize, drive, and achieve revenue and margin goals while staying within the allocated budget

Manage and deliver on issue resolution and customer satisfaction within your account list 

Demonstrate a broad comprehension of the customer’s needs, market trends, industry challenges, major players, relevant products, and technologies

Be results oriented, organized, efficient and resourceful team player at ease in a dynamic collaborative environment

Be able to interact well with internal associates at all levels and across multiple lines of business

6-10+ years’ experience in a business-to-business selling environment with regulated medical products, technology, or healthcare

A demonstrated ability to achieve sales quota

Skilled delivery of engaging, compelling sales and product presentations, in small and large group settings

Excellent interpersonal and communication skills, including demonstrated comfort and finesse communicating with senior leadership teams

Energy and passion for teamwork and collaboration 

Strong prospecting, cold-calling, lead generation and closing skills

The ability to deliver results in a fast-paced, metric-driven environment

A results-oriented approach and take-charge attitude

A Bachelor’s degree in Business, Communications, Marketing, or a related discipline

People and culture are Teladoc Health’s greatest and most valued assets! We’ve built a culture we are proud of that reflects our values of diversity and inclusion where everyone’s voice is equally important. 

The base salary range for this position is $110,000.00 - $120,000.00. In addition to a base salary, this position is eligible for commission, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. 

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.

Regional Sales Director - Client Sales

Under the direction of leadership, the Clinical Operations Supervisor facilitates the delivery of outstanding service and clinical excellence to Teladoc Health members.  The Supervisor provides day to day support and leadership to the Rx Fulfillment team ensuring the effective and efficient delivery of Teladoc Services.  This role requires exercising considerable judgement in applying professional knowledge in solving Rx fulfillment problems within established policies and practices.

The Supervisor works closely with leadership to perform routine people management duties, such as administration of staff schedules, providing performance feedback, supporting employee development activities, and leading training activities.  The supervisor participates in projects and initiatives that support process improvements and efficiencies as needed.

Oversees the daily operations of clinical staff, assuring the successful delivery of department KPI’s and providing clinical expertise 

Ensures equitable distribution of work within the team and adequate staffing coverage

Ensures outstanding service delivery quality and timeframes for all Teladoc Clinical Services

Approves staff timecards and requests for paid time off

Communicates operational changes and updates to team members

Leads, mentors and motivates staff to cultivate a positive and fun workplace environment

Provides clinical support and guidance to Rx Fulfillment team and cross-functional support staff

Conducts quality audits and provides employees with direct, positive and constructive feedback

Assists staff with challenges and problem solving in real time, acting as point of escalation for members and inter-departmental issues, engaging with key stakeholders as needed

Monitors and reports daily case volumes and Service Levels to department leadership

Participates in selecting, hiring, onboarding and training of staff

Identifies opportunities and develops process improvement initiatives

Supports other activities and special projects as assigned

Outstanding team player & strong interpersonal skills

Quality driven with a focus on flawless customer service

Excellent written and verbal communication skills

Proficiency using technology and software programs including Microsoft Word, Excel, Outlook

Skilled in organizing and prioritizing work in a fast-paced environment

Motivation to meet deadlines both personal and for the team

Current Pharm Tech or LVN certification required

Customer service in healthcare setting experience preferred

The base salary range for this position is  $50,000-$60,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2022. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Supervisor, Clinical Ops

The Sr. Operations Business Analyst will play a key role in providing actionable decision support as it relates to Teladoc’s clinical operational programs. The Sr. Operations Business Analyst will be proficient in manipulating and analyzing various data sources using Tableau and MySQL. Using these tools, the Sr. Operations Business Analyst will provide data-driven decision support to identify and communicate operational and financial risks and opportunities in engaging and efficient ways. The analyst must comprehend business objectives and develop or utilize tools and reports to support the needs of the organization

Generate dashboards and reports for Teladoc management showing key metrics that help drive optimum resource utilization and evaluate provider performance in comparison to expectations set in budgeted models

Lead analysis efforts and investigate business issues and risks using quantitative tools and modeling techniques, communicating recommendations to stakeholders

Apply strong functional and application knowledge while analyzing data and determining ways to make data actionable including recommendations for process improvement

Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for clinical operations and product enhancement.

Trend, track, and monitor product KPI metrics, looking for deviations and escalating as appropriate

Provide peer leadership within an existing high performing team to deliver high quality standard reporting with recommendations to senior leadership to guide decision making

Work with a high degree of independence within team and across division, collaborating cross-functionally to meet organizational and division goals

Provide short- and long-term forecasts for various services provided by Teladoc

Analyze, manipulate, and act on Teladoc generated forecasts

Proactively analyze the profiles of network physicians looking for variances and communicate any required adjustments based on actual and forecasted needs

Build successful interpersonal relationships with business partners, leadership team across the Teladoc organization

Assist in the development of strategic objectives and tactical planning for the team translating strategy into tactical plans and determining how data can support these efforts.

Work-related experience with Python is preferred

Quantitative analysis and computational skills, problem resolution, and risk management skills providing an attention to detail, process, deadlines, and quality results

Ability to prepare and present written and verbal reports

Bachelor’s Degree or Master’s Degree from an accredited college or university preferred. 

6-8 years’ experience in call center operations or similar work environment or experience with time series forecasting

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The below qualifications, knowledge, experience, and/or background are required for this role.

Proficient in creating dashboards using data visualization software (Tableau)

5-8 years of data analysis experience in a healthcare setting addressing staffing/scheduling requirements

The starting base salary range for this position is $80,000 - $95,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Senior, Operations Business Analyst

The Regional Clinical Director will support the Senior Medical Director with implementing and directing policies and procedures, ensuring exceptional medical quality and service is delivered to patients. This is a shared regional position representing focused leadership that will assist with the hiring, training, and supervision of mental health therapy providers. This positions supports process innovation, provider mentoring and acts as the “voice of the provider” to ensure an effective experience for our providers resulting in:

Continuous clinical and service improvement

Oversees the day-to-day management of the therapeutic teams and therapy programs in their assigned region.

Accountability for all W2 and 1099 providers in their region/product area.

Accountable for KPI’s and Quality measures in their region/product area.

Support for multiple license-type therapy providers.

Available for clinical review and clinician consultation.

Ensuring Teladoc policies and regulations are upheld and fulfilled.

Collaborate and build relationships with other cross-functional services.

Minimum of 3 years as a clinical leader with gradually increasing levels of leadership experience, including the ability to provide feedback, guidance, and supportive leadership to direct reports.

Experience ensuring compliance with clinical policies and clinical administration.

Demonstrates critical thinking skills, decisive judgement, and the proven ability to manage multiple administrative and clinical responsibilities efficiently and effectively.

Flexibility in supporting the changing needs of a rapidly growing company

Excellent oral and written communication skills

Ability to function in a fast-paced environment and to be able to meet deadlines

Proven passion for clinical excellence, professional integrity, and ability to collaborate positively with clinicians and non-clinicians

Proven ability to manage multiple responsibilities efficiently and effectively

The base salary range for this position is $95,000 - $115,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Regional Clinical Director, Psychologist

As the Agile Coach with Teladoc Health, you will provide the expertise and training necessary to support the business in driving delivery and building the required culture to support lasting agility with the individuals, teams, and overall organization. You will lead other agile coaches and leverage your experience with scaled agile framework and understanding of agile values, principles, and practices, along with Teladoc’s knowledge base. You will utilize your expertise in lean portfolio management to coach and train leadership and team members to ensure value-driven governance.

Implement and drive effective ways to manage strategic initiatives and achieve strategic objectives

Evaluates and articulates the current state of agile maturity through an assessment of the organization and team’s culture, structure, processes, and behaviors

Bring to bear the relevant tools, processes, modes of thinking, and practices to increase agility and the associated value delivered to customers

Foster continuous improvement and learning and seek to further their knowledge and capabilities around all things related to high-performing teams and value delivery

Act as coach, trainer, mentor, thought leader, and strategist for the team

Leverage empirical data to identify and propose ways of working that improve the delivery of value

Design teams, processes, technology, and interactions to build in quality from ideation through delivery

Coach organizations on a transformation journey, resulting in a positive, lean-agile culture that celebrates individuals and innovation, while enabling responses to change

Seek to understand not just how to implement agile frameworks, but also how to apply agile values and principles effectively through those frameworks

Has a passion for building a healthy culture of change and continuous improvement rooted in the value of individuals, trust, and effective working relationships, which drives the organization to effectively deliver value to the customer


Agile Coach

At Teladoc Health, we deliver product innovation and marketing in the age of next-generation digital healthcare. If you’re a consumer obsessed marketer with a knack for creativity, strategic thinking, and hands-on leadership, we’d love to meet you.

As Manager, Member Engagement Marketing, you will help bring new products and/or new product features to life through marketing. This role will be the liaison between Product and Consumer Marketing to take any net-new product and/or new product feature requests, develop the strategy and brief around how Consumer Marketing will support (i.e., new journey, add-on to existing journey, etc.), and triage to the appropriate marketer to execute.

Create and drive forward a prioritized product roadmap from a business perspective in partnership with product teams

Develop marketing campaigns focused on Teladoc Health member-centric Value Prop (members’ behavioral change, improved clinical outcomes)

Communicate the strategic vision, project progress and performance of marketing campaigns

Bring forward new marketing content and creative ideas that drive engagement and loyalty with the brand.

Develop and manage relationships with cross-functional teams, including but not limited to Creative, PR, Channel leads

Partner closely with the product team to develop a comprehensive implementation plan and performance analysis post launch process including functions and activities

Perform research, competitive analysis to glean insights and identify new growth opportunities

Understand the performance trend of these efforts, actively seek out improvements and deliver on recommendations

Support weekly review of product performance across channels – campaigns, budget, channel mix etc.

At least 7-10 years of consumer marketing experience; engagement and retention

Bachelor's Degree with a concentration in Marketing or related field

Results-driven with exceptional detail orientation and knowledge around metrics and ROI analysis

Exceptional analytical, conceptual, and problem-solving abilities with the aptitude to read and analyze reporting

Exceptional stakeholder management and communication skills

Proven track record developing and driving strategic marketing plans for complex organizations

Demonstrated ability working with creative teams on high-quality marketing campaigns.

Exceptional communication and interpersonal skills, both written and oral.

An entrepreneurial, transformational spirit; ability to make fast progress with a wide mandate.

Have deep understanding of where net-new requests fit into Consumer Marketing roadmap, being able to partner with and push back on requests that are better suited with other teams to own (e.g., SCSG, Product, etc.)

Understand end-to-end Consumer Marketing landscape, whether that be who on Consumer Marketing will ultimately execute a campaign or where within our Consumer Marketing journeys a net-new comm fits in (i.e., ensuring we are not over communicating to our members)

The base salary range for this position is $91,000 - $100,000.  In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: 2023 Benefits Summary Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Manager, Member Engagement Marketing

The Health Plan Strategy & Growth (HSG) Team, which is focused on sales strategy and execution in the US health plan and payvider markets (including Commercial and Government lines of business). The Associate Account Owner is responsible for driving sales growth in new and existing clients, and market development within your team’s territory. This includes developing quarterly business intelligence reports to support targeting and go-to-market initiatives, assisting with account relationship mapping and opportunity forecasting, and building strategic relationships with accounts. 

This position will have a direct impact on our sales success and will allow the Associate Account Owner the opportunity to partner closely with leadership as well as other internal teams such as Client Management, Product, Marketing, Solution Strategy and Sales Ops. 

Assist in expanding Teladoc Health’s reach within your Team’s account base, driving sales growth, relationship and product expansion, and new market development.

Role will have an assigned Territory and will be responsible for Net New Sales and Pipeline development

Oversee the Health Plan Team’s development of quarterly reports that enables them to use data to construct a powerful story that defines Teladoc Health’s value proposition for executive-level client presentation.

In collaboration with your team, develop an account planning/mapping process, and detailed account sales plan/forecast.

Build strategic relationships within your account base, across a matrix of roles and areas of expertise, including executive and operational-level personnel within your team’s assigned accounts.

Demonstrate comprehension of the client’s needs, market trends, industry

challenges, major players, relevant products and technologies.

Work closely with the leadership in developing timely and accurate new business forecasts, renewals with price increases and opportunity pipeline management for existing accounts.

Ensure Salesforce activity reporting account details are updated regularly.

Help your team maximize, drive and achieve membership, revenue and margin goals while staying within the allocated budget.

Partner closely with internal partners including Product, Marketing, RFP Team and Sales Operations

Assist with data collection, production of reports, analysis and identification of trends and opportunities for improvement. 

Ensure timely and effective updates of SalesForce and other internal systems

Participate in project teams, as needed, analyzing new programs, projects or ventures that require analysis of performance or clinical data.  

Proactively work cross-functionally to identify and manage Integration interdependencies.

Create “how to” guidelines and appropriate playbooks to be used as a blueprint for standard templates and tool kit.

Create a month over month tracking report for inbound and outbound lead metrics to provide a broader view of how our lead volumes and conversions are trending.

Create an outbound quarterly campaign report to provide insight into how individual campaigns are trending with lead, opportunity conversions and closed won opportunity data.

Attend one (1) professional webinar/educational session a month to increase our knowledge of the industry

Attend at least one (1) Commercial Learning Education session a quarter.

Attend one (1) or more national/regional sales meetings annually.

Attend one (1) professional conferences/tradeshows annually.

Achieve tighter alignment and partnership with marketing by:

Syncing calendars with our campaigns/cadences,

Strategic planning on campaigns with market leaders,

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

3+ years of sales experience in tech or health care

Proven and consistent historical track record of achieving growth goals

Comfortable in a role where you will be asked to make outbound calls to accounts 

Passionate about what Teladoc Health can do and is excited to be a part of that vision

Demonstrated interpersonal, relationship-building and listening skills, with a natural, effective consultative style

Demonstrated ability to energize, communicate and build rapport at all levels within an organization.

Project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment.

Exceptional communication skills, both written and verbal, with experience advising, presenting to and persuading senior corporate personnel.

Enthusiasm for working collaboratively with highly-talented professionals.

Leadership experience and skill, with a vision for new business / new market development.

Proficiency with the Microsoft Office Suite

The base salary range for this position is $70K-$90K. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Associate Account Owner - Health Plans

As a core member of the cross-functional product development team, the Product Strategy Director, Clinical - Mental Health is responsible for the clinical effectiveness of the product portfolio aligned with Care Ecosystem Integration working with our Chief Medical Officer and team to align with Teladoc’s clinical strategy and clinical quality requirements.

In this role, you will work across organizational boundaries with clinical teams including enterprise clinical strategy, health equity, clinical operations and clinical quality. The successful candidate will have a strong track record, building relationships and delivering results in a highly matrixed organization and in a fluid, fast-paced environment. 

Track record working in high-growth environments, and a comfort level with the pace of change and level of ambiguity that accompanies this. 

Partner with cross functional teams including product management, engineering, design, data science, content, operations, clinical quality, and marketing teams to successfully bring new products to market and enhance existing products to address the needs of members, support the work of clinicians and care teams, and align with our company objectives.

Ensure that all clinical products meet regulatory requirements and comply with industry standards.

Collaborate with clinical teams across Teladoc, synthesizing clinical outcome drivers and quality/operational requirements into an aligned product strategy to deliver high-impact clinical outcomes, client value and business results at scale. This role/individual will be accountable for the clinical effectiveness of the product.

Support the development of actionable roadmaps and clinical product requirements that delivers against OKRs and work with the Chief Medical Officer to align with enterprise clinical strategy, taking into consideration resource constraints and timelines.

Monitor and analyze market and competitive trends to identify potential opportunities and threats to the company’s clinical product portfolio.

Synthesize input and needs of multiple stakeholders to ensuring that that relevant cross-organizational partners are involved in product decisions and recommendations are representative of diverse audience

A PHD in psychology or PsyD and clinical practice experience  is a requirement for this role.

A minimum of 6-8+ years of experience in product strategy or product management, with a focus on digital health products and services

Propensity for curiosity, forward-thinking vision and ability to see beyond traditional models of care  

Strong prioritization, time management, and organizational skills. You thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

Strong understanding of the healthcare industry, including trends, challenges, and opportunities

Experience working in a regulated industry, with a strong understanding of FDA and other relevant regulations.

Excellent communication skills, with the ability to communicate complex clinical concepts to non-clinical audience.

The base salary range for this position is $190,00 - $225,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Product Strategy Director, Clinical - Mental Health

As a core member of the cross-functional product development team, the Product Strategy Director, Clinical- Chronic Disease Management (CCM) is responsible for the clinical effectiveness of the product portfolio aligned with Care Ecosystem Integration working with our Chief Medical Officer and team to align with Teladoc’s clinical strategy and clinical quality requirements.

In this role, you will work across organizational boundaries with clinical teams including enterprise clinical strategy, health equity, clinical operations and clinical quality. The successful candidate will have a strong track record, building relationships and delivering results in a highly matrixed organization and in a fluid, fast-paced environment. 

This meaningful, exciting work reports into the Sr. Director, Product Strategy - Clinical responsible for the overall effectiveness of our product portfolio. The position is remote with potential for travel up to 20% of time.

Latest remote jobs