Supervisor, Clinical Ops

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

The Opportunity

Under the direction of leadership, the Clinical Operations Supervisor facilitates the delivery of outstanding service and clinical excellence to Teladoc Health members.  The Supervisor provides day to day support and leadership to the Rx Fulfillment team ensuring the effective and efficient delivery of Teladoc Services.  This role requires exercising considerable judgement in applying professional knowledge in solving Rx fulfillment problems within established policies and practices.

The Supervisor works closely with leadership to perform routine people management duties, such as administration of staff schedules, providing performance feedback, supporting employee development activities, and leading training activities.  The supervisor participates in projects and initiatives that support process improvements and efficiencies as needed.

Responsibilities

• Oversees the daily operations of clinical staff, assuring the successful delivery of department KPI’s and providing clinical expertise
• Ensures equitable distribution of work within the team and adequate staffing coverage
• Ensures outstanding service delivery quality and timeframes for all Teladoc Clinical Services
• Approves staff timecards and requests for paid time off
• Communicates operational changes and updates to team members
• Leads, mentors and motivates staff to cultivate a positive and fun workplace environment
• Provides clinical support and guidance to Rx Fulfillment team and cross-functional support staff
• Conducts quality audits and provides employees with direct, positive and constructive feedback
• Assists staff with challenges and problem solving in real time, acting as point of escalation for members and inter-departmental issues, engaging with key stakeholders as needed
• Monitors and reports daily case volumes and Service Levels to department leadership
• Participates in selecting, hiring, onboarding and training of staff
• Identifies opportunities and develops process improvement initiatives
• Supports other activities and special projects as assigned

Candidate Profile

• Outstanding team player & strong interpersonal skills
• Quality driven with a focus on flawless customer service
• Excellent written and verbal communication skills
• Proficiency using technology and software programs including Microsoft Word, Excel, Outlook
• Skilled in organizing and prioritizing work in a fast-paced environment
• Motivation to meet deadlines both personal and for the team
• Bilingual-Spanish speaking a plus
• Current Pharm Tech or LVN certification required
• Supervisory experience preferred
• Customer service in healthcare setting experience preferred

The base salary range for this position is  $50,000-$60,000. In addition to a base salary, this position is eligible for performance bonus, RSU’s, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2022. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.